AEP Customer Service Bill Pay Login | Payments Options

AEP Customer Service Bill Pay Login Payments Options

AEP Customer Service Bill Pay online using a debit/credit card or your bank account. You can make payment by calling 800.611.0964. At, you can find information about billing concerns, payment plans, deposits, meter checks, connecting service to an existing meter, and service payments. Further, pay your AEP bill with an e-check, credit, debit, or some ATM cards as well, and your account number will be required. When you enroll in Paperless Billing and pay online with a checking account, the payment is free.

Official Website
Category Electricity
AEP Ohio Online Payment Click Here to Pay Bill Online
Service Areas America
Social Media Links Facebook, Twitter
Phone Number 1-800-611-0964
Customer Service (for outages) 1-800-672-2231
Business Customers 1-888-710-4237
HQ Address AEP Ohio, 1 Riverside Plaza, Columbus, OH 43215
Services Electricity

Register for AEP Ohio Bill Pay

Sign up for the Ohio AEP customer account that provides you access to pay your utility bills using the advanced paperless payment options. You can make easy payments online and also able to view the billing history through the online account. You need to provide the details i.e,

  1. Your Name
  2. Phone Number
  3. Email Address

and some other required information to create an account.

AEP Ohio Bill Pay Login

After creating your customer account online, you can sign in every month by entering your username and password to pay your utility bills. Most customers choose their online accounts to pay the bills.

How to Pay AEP Customer Service Bill

Your AEP Ohio bill can be paid in five different ways. Your preferred mode of payment is always changeable.

  • Pay Bill Online
  • Pay Bill by Autopay
  • Pay Bill in Person
  • Pay Bill by Mail
  • Pay Bill by Phone

Pay Your AEP Bill Online

You can use your bank account or a debit/credit card to pay your AEP Ohio bill online. Therefore, if you’re signed up for paperless billing, you can make payments without cost using your bank account. Once you signed up, log into your account and click the View Bill option. From there, you can make payments of your bills online without any difficulty. Additionally, BillMatrix allows you to pay your payment with a debit or credit card.

Automate Your AEP Bill Payment

If you choose to use AutoPay, your monthly bill will be taken out of your bank account at the beginning of each month. To set up this option, you need to log into your online account and enter your bank account details from which the amount wi be debited every month. This is the hassle-free online payment option, however, you still receive bills by mail or email as a record.

In-Person AEP Bill Payment

Also, you can use this way to pay your bill. At authorized payment places, you can search for nearby, and you can pay your bill in person. This method allows you to make payments in cash. Visit the nearest AEP office or payment centers to pay bills in cash or by check, money order, or card. For additional results, feel free to browse, Ohio Edison Bill Pay | Billing & Payment Options, if you are in Ohio, America to pay your utility bills.

Mail-In AEP Bill Payment

Use the return envelope included with your utility statement to send a cheque or money order.

The payment Address via Mail is:

  • AEP Ohio,
  • PO BOX 371496, PITTSBURGH,
  • PA 15250-7496

Quick and Easy AEP Phone Payments

Through BillMatrix, an affiliate of AEP Ohio, you can pay your bill over the phone. Call 800.611.0964 to pay your AEP customer service bill via phone.

AEP Account Management

You must register on the AEP Ohio website to set up your account. So, the steps below should help you set up your new account.

  1. To begin the registration procedure, click on this link.
  2. To proceed, enter your email address.
  3. To confirm your service, enter your ZIP code and AEP Ohio account number.
  4. Your full name, phone number, and SSN must then be entered. Your User ID, password, and security questions must also be entered.
  5. The following box will ask for your acceptance of the AEP terms and conditions while describing how this site should be used.
  6. Register, making sure all the information is accurate. After that, you’ll get a confirmation email soon.

AEP Bill Payment Plan Options

For various types of clients, AEP Ohio offers a variety of payment plans. Here are their four current payment plans.

Average Monthly Payments

You can choose an Average Monthly Payment (AMP) plan to prevent seasonal increases in your energy bill. For the entire year, you will be required to pay the same amount each month. The typical monthly cost is influenced by past energy usage, the outside temperature, and potential price fluctuations.

Payment Extensions

If you are about to lose service, you can request a one-time payment extension.

Payment Arrangements

Additionally, if you require additional time to pay your debt, you can ask for extended Payment Arrangements.

Payment Assistance

To aid them in paying their expenses, low-income households can apply for payment support programs. You can apply for the Low-Income Home Energy Assistance Programme (LIHEAP), the Ohio PIPP Plus program, and income-eligible weatherization upgrades.

About AEP Customer Service

AEP was established in 1906 and has since developed into one of the biggest US electric utility corporations. It is America’s most powerful transmission network, providing electricity to nearly 5 million users at a whopping 26,000 megawatts.  Further, AEP draws energy from various sources to power residences and commercial buildings. Of its 26,000 megawatts, just under half (47%) is produced by coal-fired power plants, 28% by natural gas, and 7% by nuclear energy.

Renewable resources like wind and hydro generate 14% of its power. In order to demonstrate its dedication to the provision of sustainable energy, AEP expanded its estate in 2015 by acquiring several large-scale solar plants.


In conclusion, there are several online and offline utility bill payment options offered by the company that you can use to pay your AEP Customer Service Bill. You can pay your bills conveniently and quickly online, by autopay, by mail, over the phone, or by visiting the payment office in person. Additionally, contact customer service in case of any confusion or if you need assistance regarding the services.


Q: How do you pay the AEP electricity bill online?

A: At the website, pay your bill online using either your Debit/Credit card or bank account.

Q: How frequently does AEP send me electricity bills?

A: AEP sends monthly bills to its clients, but you decide how to get them. Receive it by fax, email, or postal mail.

Q: What is the number to pay the AEP Ohio bill?

A: 800.611.0964.

Q: How can I pay the AEP bill via mail?

A: The payment Address via Mail is: AEP Ohio, PO BOX 371496, PITTSBURGH, PA 15250-7496.

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