Charleston il Water Bill Payment Method

Charleston il Water Bill Payment Method

Charleston il Water bill payment methods are available here. You can pay your Charleston il Water bill online 24/7/365 from your bank account, or credit/debit card. Pay online with a credit card or a personal or business checking account at the Charleston il Water. Additionally, you have further ways to pay your Charleston il Water bill, including online, by phone, mail, auto-pay, or in person. If you want to pay your water bill using the automated system, call 1-844-619-9004. You must read the following full article to get info about all Charleston il Water bill payment ways.

Official Website
Services Water and Sewer Service
Service Area City of Charleston
Category Water Bills
Charleston Water Customer Login To Pay Bill Click Here
Phone Number 217-345-8430
Customer Service 1-844-619-9004
Payment Methods By Phone, Online, By mail, auto-pay, credit card pay, or by Person
HQ Location 520 Jackson Ave, Charleston, IL 61920

Charleston Water Bill Pay Login

Logging in to pay your Charleston Water bill depends on whether you’re a new or existing customer:

New Customer

  • Visit the Charleston Water System website:
  • Click “Create An Account” on the “My Account” page.
  • Enter your account number, service address, and other requested information.
  • Set a password and choose your bill delivery preference (email or mail).
  • Once your account is created, you can log in using your email address and password to pay your bill.

Existing Customer

  • Visit the Charleston Water System website:
  • To access the “My Account” tab, click “Sign In”.
  • Enter your email address or account number and password.
  • Click “Sign In” and you’ll be redirected to your account dashboard where you can pay your bill.

Charleston il Water Bill Payment Methods

Every month, all accounts in the City of Charleston will get bills. If you are a customer of Charleston Water then there are several ways to pay your monthly bill. These include

  • Pay Online
  • Pay By Phone
  • Pay By Mail
  • Auto payment
  • Pay In-Person
  • Drop-Box Payment

Charleston Illinois Water Bill Pay Online

Charleston il Water Bill

This is the quickest and easiest way to pay. Visit the city of Charleston website at and follow these steps:

  1. On the homepage, select “Online Payments” located on the right side.
  2. Select “Water Bill” from the list of payment options.
  3. Enter your account number in the first box, your last name in the second box, and your full name in the third box.
  4. Click “Login” and follow the prompts to complete your debit or credit card payment.

Charleston il Water Bill Phone Number

Call the Charleston Utility Department at 1-844-619-9004. Have your account number and the amount due ready. To check out other outcomes, don’t forget to investigate, the Winston Salem Pay Water Bill Step By Step.

Pay the City of Charleston Bill In Person

Visit the City Hall Customer Service office at 819 Charleston Ave, Charleston, IL 61920. Charleston Water accepts cash, checks, debit, and credit cards.

Pay by Mail

Send a check or money order made payable to “City of Charleston” to City of Charleston, Attn: Utility Billing, 819 Charleston Ave, Charleston, IL 61920. Make sure the cheque or money order has your account number on it.

Drop Boxes Payment

Boxed items will be collected Monday through Friday at 8:00 a.m.  After 8:00 am, items left in boxes will be picked up the following business day.


First Mid Bank & Trust parking lot by mailbox drop-offs, 500 W Lincoln Ave, Charleston

The parking lot behind City Hall is located at 520 Jackson Ave.

Charleston Water Bill AutoPay

When a utility company offers an automatic bank draft, it automatically deducts the amount of the bill from your bank account on the due date. So, you can pay your water bill by setting up an automatic payment.

About Charleston IL Utilities

Residents in Charleston are served by the City of Charleston’s sewage and water systems. The City’s Water Department is in charge of reading water meters, creating utility bills, accepting payments for utility bills, and responding to consumer questions.

Customer Service Activation

Charleston il Water Customer Service

Your first month’s bill activation fee is $25.00.  There are no charges required for this activation.  It’s simple to start and discontinue water service by visiting the link. We will do everything within our power to fulfill your request on the designated day as soon as we get your information.

Customer Service Fees

Late Payment Fee:

If payment is not received by the due date, a 10% penalty fee will be applied to the bill.

Non-Payment Fee:

If payment is not received before 8:00 am on the notice of termination date, a $25.00 service charge will be charged to the bill amount.


Q: How often do I receive a water bill?

A: You receive a bill each month, but the billing and due date vary depending on your location in the city. Check your bill for the specific dates.

Q: What are the payment methods?

A: You can pay online, by phone, in person, or by mail.

Q: What is the phone number for phone payments?

A: Call 1-844-619-9004. Have your account number and amount due ready.

Q: What are the late fees?

A: Payments received after the due date will be subject to a 10% late fee.

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