Pay Water Bill Asheville Step by Step Guide

Pay Water Bill Asheville Step by Step Guide

Pay Asheville Water Bill using an automated system by calling 828-251-1122. You can pay your  Asheville water bills by using credit/debit cards or your bank account. Login to your Asheville water account to pay your bill online. There are several other payment options provided by Asheville Water. These payment ways include online, by phone, mail, auto-pay, or in-person. You must read the following article to get info about all bill payment ways.

Official Website
Services Water and Sewer
Service Area Asheville City
Category Water Bills
Water Customer Login To Pay Bill Click Here
Phone Number 828-251-1122
Customer Service 828-251-1122
Social Media Links Facebook, Twitter
Payment Methods By Phone, Online, By mail, auto-pay, credit card pay, or by Person
HQ Location 70 Court Plaza, P.O. Box 7148, Asheville, NC 28802

City of Asheville Water Login

Water Bill Asheville

Logging in to pay your Asheville water bill through the Customer Self-Service Portal is straightforward. Here’s how you can do it:

Existing Account:

  • Navigate to the portal: Go to
  • Click “Customer Login”: Look for the “Customer Login” button on the right side of the page.
  • Enter your credentials: Fill in your account number and password in the designated fields.
  • Click “Log In”: If your information is correct, you’ll be logged in to your account.

New Account:

  • Follow steps 1-2: Follow the same steps as above to navigate to the portal and click “Customer Login”.
  • Select “Create Account”: Instead of entering your credentials, click on the “Create Account” link below the login fields.
  • Complete the registration form: Fill in the required information, including your account number, email address, and desired password.
  • Verify your information: Follow any prompts to verify your email address or contact information.
  • Finish registration: Once verified, your account will be created, and you can log in using your newly chosen credentials.

Pay Asheville Water Bill Methods

Paying your Asheville water bill is easy and you have several convenient options to choose from:

  • Pay Online
  • Pay By Phone
  • Pay By Mail
  • Auto payment
  • Pay In-Person
  • Drop Box Payment

City of Asheville Online Portal

Asheville Water Bill payment

This is the recommended option for the fastest and most efficient payment. Sign up for an account or log in to your existing account and make a secure payment using your credit card, debit card, or checking account. You can also view your billing history, set up automatic payments, and manage your account preferences. For additional results, feel free to browse the Syracuse Water Bill Pay Step-by-Step Guide.

Asheville Water Bill Pay Phone Number

You can pay your bill by using an automated system of Asheville Water. Call 828-251-1122. You will be guided through the procedure by the interactive voice response system. You can pay using an electronic check, a Visa, MasterCard, or Discover credit card, or your checking or savings account.  Making payments over the phone does not incur a convenience fee.

Pay In Person

You can pay your bill in person at the City Hall cashier’s office located at 70 Court Plaza, Asheville, NC 28801. The cashier’s office is open from 8:00 AM to 5:00 PM, Monday through Friday.

Pay Asheville Water Bill via Mail

Convertible envelopes that fold into return mailers are used to mail water bills. Kindly use the U.S. Postal Service to return this return envelope with your payment and your payment stub. You can use your envelope if you misplace your return mailer. Make payment to:

City of Asheville

Customer Services Division

P.O. Box 733

Asheville, NC 28802

Automated Draft Payment

You can set up automatic payments from your checking account. Contact the City of Asheville Water Department at 828-251-1122 to enroll in automatic draft.

Payment Through E-Billing

Sign up for e-billing to receive your bill electronically and avoid paper statements. You can then easily pay your bill online through the Customer Self-Service Portal.

Asheville Water Customer Service

Asheville and the neighboring communities receive drinking water from the Water Resources Department (WRD). WRD manages more than 1700 miles of water lines in the distribution system in addition to owning and operating three drinking water treatment facilities.

You can reach a customer support agent by calling 828-251-1122.


Q: What are the different ways to pay my Asheville water bill?

A: You can pay online through the Customer Self-Service Portal, by phone using the automated system, in person at City Hall, by mail, or by setting up an automatic draft from your checking account.

Q: Is there a fee for online payments?

A: No, there are no fees for online payments through the Customer Self-Service Portal.

Q: Can I set up automatic payments?

A: Yes, you can contact the City of Asheville Water Department at 828-251-1122 to enroll in automatic draft.

Q: How do I pay my Asheville Water bill by phone?

A: Call 828-251-1122 and press option 1. You’ll need your account number and credit card or debit card information.

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